Thursday, June 17, 2010

Tacky? Or superior marketing thought?

If you've just awoken from a long Rip Van Winkle-like sleep, you may not know that the World Cup is taking place this fortnight in South Africa. Companies from around the globe pay millions of dollars to get their name associated with this largest and most watched sporting event on the planet.

But what if you don't have the resources (or inclination) to spend that kind or money? Or what if one of your competitors already forked over the cash to claim a coveted category-exclusive sponsorship?

Perhaps there IS another way to get some notice. Dutch beer brand Bavaria sure found a way, and it is getting noticed in the media all over the world.

Is this a criminal enterprise, or merely the case of "David" once again finding a way to slay "Goliath?" Take a look and you be the judge.

In the meantime, here's a photo of guerrilla marketing in action:

Monday, June 14, 2010

If You Run a Hospital, You Need Better Employee Engagement

The 2010 Hospital Pulse Report: Employee and Nurse Perspectives on American Health Care was recently released by Press Ganey Associates, and it should serve as a wake up call to hospital administrators.

The report, which surveyed the experiences of more than 235,000 employees at nearly 400 U.S. hospitals, tells us that 45% of hospital workers -- almost half! -- consider themselves "distanced from or discontent with their current work."

Even more troubling, those working closest to patient care have the lowest partnership scores. In other words, these employees are the least likely to feel satisfied and engaged with their organization.


The report goes on to tell us that, not surprisingly, there is a strong correlation between patient satisfaction and employee partnership.

Now let's complete the circle: If employees are not engaged and satisfied, patient satisfaction suffers. And we all know that low patient satisfaction equals declining admissions, erosion of brand equity, and loss of market share.

Times are tough. Money is not easily or readily available for things that are not considered "essential" at hospitals. But the fact remains that hospital leaders need to look to employee engagement and satisfaction as a primary driver of patient satisfaction and perception of quality care.

Those hospitals that provide the best environment for employees will reap the reward of better patient care -- and increased revenues.